Warranty

Two-Year Limited Warranty

Wolff bicycle frames have a lifetime warranty.

All other components, including electronic components (motor, and battery), are guaranteed for 2 years, with unlimited mileage/ kilometers, from the Date of Purchase and are to be free from defects in materials and workmanship as clarified below.

Register your e-bike

Register your e-bike to activate your 2-year warranty.


This warranty is limited to the repair or replacement of a defective part and is the sole remedy of the warranty. This warranty applies only to the original owner (the “Owner”) and is not transferable. This warranty only covers bicycles and bicycle components purchased through an authorized Wolff dealer or direct and is only valid within the country in which the bicycle was originally purchased.

Wolff Warranty Support

Wolff will repair or replace any parts that manifest a defect in materials and workmanship during the warranty period. Any part that is replaced pursuant to this warranty will be replaced by parts of the same or similar design, but Wolf reserves the right to replace defective parts with other parts of different design manufactured by Wolff, provided such replacement will not reduce the original design operation and function.

Owner’s Responsibility

The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, fork, or components. Warranty is void if the electric vehicle is abused in any way. The Owner shall demonstrate reasonable care and use, and follow preventive maintenance, storage, and lubrication schedules as required by use, climate, and other pertinent factors. Should a product defect become known, transport of bike or parts to and from authorized Wolff dealer for warranty repair (within the applicable warranty period), is owner’s responsibility.

Exclusions

Neither the material nor workmanship warranty covers damage and/or defects: if a bike has been used, ridden, handled, maintained, or overloaded contrary to the product specifications; if a bike has been re-assembled, repaired or modified by personnel not authorized by Wolff; if a part has been misused, or has sustained physical damage from any cause other than its intended use; has been subjected to fire, flood, accidental breakage, improper actions by third parties, and/or any event outside Wolff’s control; if the frame number or service tag of the bike has been defaced, modified or manipulated or is otherwise not clearly identifiable. This is the only warranty made by Wolff and no employee, agent, or reseller of Wolff is authorized to make any other warranty on behalf of Wolff.

The warranty does not cover: 

  • Purchases from unauthorized dealers
  • Products without sufficient proof of purchase.
  • Second-hand products.
  • Items that have expired their warranty period.
  • Normal wear and tear of any covered component.
  • Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, and spokes).
  • Any damage or defects to covered components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
  • For the avoidance of doubt, Wolff will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • Any alterations, modifications, or other changes made by you to an ebike following your purchase which affect the safety, operation, or mechanics of the ebike may void the Limited Warranty and shall be at your sole risk of harm.
  • The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  • Any products sold by Wolff that is not an e-bike.
  • Rental fleet bikes are not covered by this warranty.

Making a Warranty Claim

The Owner must at their own expense, deliver, mail, or ship the damaged part, a photo of the defective part, and a description of the defect, together with both the original bill of sale and this limited warranty statement as proof of warranty coverage, to their place of purchase. The Owner must transport bike or parts to and from authorized Wolff dealers for repair or replace of parts under warranty, at their own expense.

Disclaimer of Implied Warranties

This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of FITNESS FOR A PARTICULAR PURPOSE OR USE otherwise applicable to this product. Wolff shall not be liable for any special incidental or consequential damage, including lost profits. There are no warranties extended other than as provided herein. This limited warranty may be modified only by Wolff. If any part of this warranty does not comply with local law, then it shall be deemed separable from the rest of this warranty, which remains enforceable, and shall be interpreted as the closest meaning of that written above or the minimum required by such local laws.